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TERMS AND CONDITIONS OF USE OF THE WEBSITE

Terms of Use of the Website | Date: September 2021

Welcome to balenciaga-us.com (”Website”).

The Website is owned and operated by Balenciaga, a company incorporated under the laws of France with a share capital of 23.271.525 €, registered with the Paris Trade and Corporate Register under unique identification number 775 668 122, with registered office at 16-18, rue Vaneau - 75007 Paris.

PLEASE READ THE FOLLOWING TERMS OF USE OF THE WEBSITE (the “ToU”) CAREFULLY BEFORE USING THE WEBSITE.

These ToU applies to your access to, and use of, the Website, and the services available through the Website (“Services”). When accessing the Website and using the Services for the first time, you will be asked to agree to these ToU. If you do not agree to be bound by these ToU, you must cease using the Website or the Services.

We reserve the right to amend or update all or part of these ToU from time to time at our discretion. We will always post the most current version of these ToU on the Website and display the “Last Updated” date to reflect the date of the changes. Please consult these ToU from time to time to take notice of any changes we made, as they are binding on you.

1. Accessing the Website, Registration and Subscription to the Services

1.1. You are responsible for making all the necessary arrangements for you to have access to the Website. You may set-up an account or subscribe on the Website to our Services as available from time to time, using an email address and password (“Account Details”). You are responsible for maintaining the confidentiality and security of your Account Details and accept sole risk for all activities that occur under them (including the activities of persons who access our Website using your Account Details). You agree to notify us if you become aware of, or suspect, any unauthorized use of your Account Details.

1.2. The Services are generally not intended for persons under the age of majority in your country or for adults under guardianship. If you are under this age, please do not use the Website or register for, or subscribe to, the Services.

2. Privacy and Cookie Policies

2.1 Our Privacy Policy governs the use and processing of the personal data we collect from, or provided by, you through the Website. Before uploading or providing any personal data to the Website, please read carefully our Privacy Policy.

2.2 The Website uses cookies to monitor browsing preferences. If you have allowed cookies to be used, please consult our Cookie Policy to find out the type of personal data that may be processed by us.

3. Use of the Website

3.1 You agree that in using the Website, you will not:

  • Provide false or otherwise misleading information or impersonate another person;
  • Use anyone else’s account without the permission of the account holder;
  • Use the Website in any way that interrupts, causes or may cause damage to the Website, impairs the Website’s availability or accessibility or renders the Website less efficient;
  • Circumvent or attempt to circumvent the Website’s security measures and tamper with the technology that forms part of the Website;
  • Obtain or attempt to obtain any information, materials or documents not purposely made available through the Website through any means;
  • Breach any applicable law or use the Website for any unlawful purpose;
  • Upload, post or otherwise transmit via the Website any content that is misleading, harmful, threatening, abusive, harassing, defamatory, offensive, violent, obscene, or infringes intellectual property rights.

3.2 We reserve the right to cancel your registration or subscription, block your account, or terminate access to the Website at any time without notice if you are in breach of these ToU.

4. Electronic Services

Certain parts of the Services may need to be provided through electronic communication channels (e.g. e-mail, SMS, phone). You agree that we may contact you for Services-related issues by SMS, e-mail or other electronic technology.

5. Intellectual Property Rights

5.1 Our Website and all of the information and materials included on it including the design, layout, look, appearance, graphics, organization of contents, photographs, images, illustrations, text, fonts, video, music, sound, audio clips, logos, trademarks - whether they are registered or not - all brand names, domain names and software (“Content”) are either owned or licensed by us, and are protected by applicable intellectual property laws around the world. We reserve all such rights.

5.2 You are permitted to download and print Content from the Website for your personal, non-commercial use only. You must not copy, reproduce, publish, disclose, distribute, display, remove, or create derivative works from the Content for any commercial purposes without prior written authorization.

5.3 For any notices regarding intellectual property rights, trademark licensing, copyright issues or counterfeit concerns, please contact our dedicated teams directly:

  • Intellectual Property & Legal: [email protected]
  • Brand Protection & Counterfeiting: [email protected]

6. Submitted Materials

6.1 Any suggestion, proposal, creative ideas, concepts, photos, or materials (excluding personal information) sent to us through this Website (“Submitted Materials”) will be considered non-confidential and non-proprietary. You grant Balenciaga a worldwide, irrevocable, royalty-free, non-exclusive license to use, reproduce, modify, publish, and distribute such materials in any media.

7. Links to Third Party Sites and Links to Website

7.1 The Website may include links to third-parties’ websites (“Linked Sites”). We have no control over such Linked Sites and will not be responsible or liable for their availability or content. Access to Linked Sites is at your own risk.

7.2 You are not permitted to frame the Website or its Content on any other website, or to link to our Website without our prior written consent.

8. Exclusion of Warranties

8.1 This Website, its Content and Services are provided on an “as-is” and “as available” basis. While reasonable efforts are made to ensure uninterrupted accessibility and security, we exclude all warranties to the fullest extent permitted by law.

9. Limitation of Liability

9.1 Subject to applicable mandatory law, our aggregate liability under these ToU shall in no event exceed the price of the product purchased by you on the Website.

10. Disclaimer

To the extent permitted by applicable law, you agree to indemnify and hold harmless Balenciaga, its subsidiaries and affiliates, and their respective officers and employees against any loss, liability, claim, or demand caused by your breach of these ToU.

11. Governing Law and Jurisdiction

11.1 These ToU shall be governed by and interpreted in accordance with the laws of Italy, without prejudice to any mandatory statutory provisions applicable in your country of habitual residence.

11.2 You and we agree to submit any dispute arising out of or relating to these ToU to the jurisdiction of the competent courts.

12. Contact Us

You can contact us in one of the following ways:

  • By post: BALENCIAGA, Via Pisana, 336, 50018 Scandicci, Italy
  • By telephone: +44 20 33 18 60 32
  • Brand Protection & Counterfeiting: [email protected]
  • Intellectual Property & Legal: [email protected]

GENERAL TERMS AND CONDITIONS OF SALE

Date of Last Revision: January 2024

These General Terms and Conditions of Sale govern the offer and sale of products on balenciaga-us.com to consumers located worldwide.

1. Orders and Acceptance

All orders submitted through the boutique are subject to stock availability and acceptance by Balenciaga. Once an order is placed, an automatic order confirmation email is sent. Acceptance and contract completion occur when items are dispatched.

2. Pricing and Currency

All prices are indicated in the designated currency and include applicable value-added taxes (VAT) or sales taxes calculated at checkout according to local legislation. Complimentary standard courier delivery is included on all boutique orders.

3. Right of Withdrawal & Returns

In accordance with consumer regulations, you have the right to withdraw from the contract within 30 calendar days from the date of physical receipt of the products. Items must be returned in perfect, unworn, unwashed condition with all security tags and original luxury packaging intact.

BALENCIAGA-US.COM PRIVACY POLICY

Date of Last Revision: March 2024 — GDPR & Global Compliance

balenciaga-us.com and Kering Luxury Group are deeply committed to safeguarding your personal data and respecting your privacy.

1. Data Controller

The data controller responsible for processing your personal data on this Website is Balenciaga S.A., with registered headquarters in Paris, France.

2. Information We Collect

We collect personal information necessary to deliver boutique services, including identification data, delivery addresses, payment tokens (encrypted), purchase history, and interaction preferences.

3. Your Privacy Rights

Under GDPR and international privacy statutes, you possess the right to access, rectify, port, restrict, or delete your personal data at any time. Requests may be directed to our Data Protection Officer at [email protected].

COOKIE POLICY

Date of Last Revision: September 2023

This Cookie Policy explains how Balenciaga uses cookies and comparable tracking technologies on balenciaga-us.com.

1. What Are Cookies

Cookies are small text files placed on your device to ensure optimal website operation, remember preferences, and analyze anonymized site metrics.

2. Types of Cookies Used

  • Strictly Necessary Cookies: Essential for browsing, secure shopping bag persistence, and checkout.
  • Performance & Analytics Cookies: Enable aggregated traffic analysis to improve website speed and layout.
  • Functional & Targeting Cookies: Remember language and regional settings and provide tailored recommendations.

You can manage your preferences at any time via the "Cookies Settings" tool in our footer.

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