BALENCIAGA CLIENT SERVICES
Our Client Advisors in Paris, New York, Tokyo and worldwide are at your entire disposal to assist with orders, private salon viewings, product care, and tailoring.
BOOK AN APPOINTMENT
TRACK YOUR ORDER
Check real-time shipping status, courier dispatch details, and delivery date for your boutique orders.
TRACK DISPATCH →BOOK AN APPOINTMENT
Experience one-on-one styling sessions, private viewings of runway releases, or bespoke fitting in our salons.
RESERVE A DATE →RETURNS & EXCHANGES
Complimentary pickups within 30 days of delivery with prepaid courier labels and instant tracking.
INITIATE RETURN →SCHEDULE A PRIVATE SALON APPOINTMENT
BRAND PROTECTION & LEGAL CHANNELS
balenciaga-us.com is dedicated to preserving the authenticity, craftsmanship, and intellectual integrity of our creations. Please direct relevant inquiries to our dedicated departments.
BRAND PROTECTION
Report suspect products, unauthorized resellers, counterfeit websites, or verify the authenticity of an online vendor.
INTELLECTUAL PROPERTY
Global trademark administration, design copyrights, patent protection notices, DMCA inquiries, and proprietary assets.
CLIENT HOTLINE
Direct assistance with boutique orders, delivery tracking, tailored sizing, or private salon appointments worldwide.